The Freckled Frog – Animal Families The Freckled Frog

Fast Shipping and Professional Packing

Because of our long-standing relationship with UPS FedEx DHL, and other top international carriers, we are able to provide various shipping options. Our warehouse staff is highly trained to package your goods exactly according to the specifications that we supply. Before shipping, all goods will be thoroughly examined and safely secured. We deliver to thousands of customers each day across different countries. This is a sign of our commitment to be the largest online retailer worldwide. The warehouses and centers for distribution are in Europe and the USA.

Note: Orders that contain more than one item are assigned a processing period according to the item.

Prior to shipping the items, our staff will carry out a thorough inspection on the items you purchased. The majority of orders are delivered within 48 hours. The time to deliver varies from 3-7 days.

Returns

The stock is dynamic and we cannot fully manage it because of the fact that multiple parties are involved, which includes our factory and warehouse. Actual stock levels may fluctuate at any moment. It is possible that you will not receive your order once it's been placed.

Our policy lasts thirty days. If 30 days have gone without a trace since the purchase however, we're unable to give you a refund or exchange.

You can only return an item in the event that it is not used and still in the same condition when you first received it. The item must be returned in the original packaging.